Terms & Conditions

General
For the purposes of this Terms & Conditions, "we", "our" and "us" means Illar audio and "you" and "your" means the user or customer of this website.

The following is the Agreement which applies to your use of our web pages and/or Facebook for the purchase of online goods. By browsing through the Website, opening an Account, or purchasing from us, you agree to the terms of this Agreement. Please note that this Agreement may be amended from time to time due to technological and applicable law changes.

Product descriptions
We and any other persons involved in the management of this website may make changes in the products described, and to other content of this website, at any time without notice.

We make every effort to ensure that product descriptions on our website are accurate. However some inaccuracies, typographical errors or misinterpretations may occur. We reserve the right to correct such inaccuracies or typographical errors as they are identified.

All depictions contained on the website are for illustration purposes only. Because of differences in picture inks, computer monitors and printer ink, colours of the actual product may vary slightly from those observed.

Product Prices
Prices of products and delivery and other charges displayed on this website are current at the time of issue, but are subject to change without notice. You should check the price of a product at the time of placing an order. The price displayed for products on this website represents the full price, including GST, for the product itself but in some cases does not include postage/delivery charges.

Security
We will take reasonable steps to secure the website and the systems in our control that are used to access and use the website. However, given the nature of the internet, it is sometimes unreliable and is a difficult medium to secure. We cannot guarantee the security of the website or the systems (including the internet and your hardware and software) used to access and use the website, or any information that passes through such systems.

Shipping
Your order will be dispatched within 4 working days when payment has cleared into our account. After this time, your order will be dispatched within the next 2 business day.

We use a number of local couries where you will be required to sign for the delivery of the parcel if required. If no one is present, a card will be left advising the nearest post office or depot where the item can be collected from. Tracking details of your parcel can be emailed to you on request, once your order has been dispatched.

We will do everything we can to ensure quick and secure delivery, but ultimately we can not be held responsible for lost, stolen or damaged goods unless the item is insured or insurance payout. If problems do arise, please contact us, and we will do our utmost to resolve any issues.


Payment
We accept After-pay, Bank Transfers, PayPal and Credit/debit Card payments (Visa and Mastercard) via paypal
Bank Transfers must be received within 7 days from the time the order has been processed. If you can't make this timeline, please notify us of your situation otherwise your order will be removed from our systems.

Cancellation policy
If you wish to cancel or change your order, please Contact us as with in 48 hours of placing order.
If you cancel before your order with in 48 hours, you will receive a full refund.
If we have no contact with in 48 hours your order can no longer be cancelled and will not be refunded.
We do not offer refunds for change of mind. Please select carefully when making your purchase.
To return a product once your order arrives, follow the Returns process. Please note that in such a case your delivery fee will not be refunded.

Return Policy

• All sales are final unless items are found to be damaged in transit or defective (factory fault)
• We do not offer refund for change of mind. Please choose carefully.
• Manufacturers warranty is void if damaged due to failure in installation or power surge. Professional installation is required with copy of invoice/certificate by company of installation for warranty, invoice/certificate from installer is mandatory for warranty claims.
• DOA (Dead on Arrival) items must be reported within 5 days from the received date and be returned to us with details of fault, replacment will only be issues with proof via form of invoice/certificate from company of installation only then will A replacement will be issued.
• Subwoofer Enclosures, Door pods and/or Mids speaker Enclosures have a 1 month warranty, failure to report any fault with in this time frame indicates their is no issues. If issue arises after this time frame a no payment refund applies, only replacement will be offered with return of faulty/defective product.
• Items with manufacturers' defects must be reported within the warranty period (12 months from date of purchase). We will repair or replace the product at our discretion and have it shipped back to you as soon as possible. In the event that the defective item cannot be repaired and replacement is not available, a full refund of product (cost at time of purchase) will be issued.
• Where a warranty claim is granted, Refunds will be made to customers nominated bank account.
• No cash refund or replacement will be given until we have received the returned faulty/defective product. products must be returned with all original contents, accompanied with invoice and proof of installation by professional company.
• Returned items with signs of physical damage, misuse, unauthorized repair or tampering, tested not faulty, will be refused and returned to sender at sender's cost. Speakers and subwoofers with burnt or blackened voice coils, separated coils, spiders and cones are deemed abused or misused and will not be covered by standard warranty.
• Items intended as gifts or otherwise should be inspected for physical damage as such claims beyond the DOA period will be rejected.
• Returned items should be carefully packed and shipped via traceable mean.
• Customer is responsible for postage or delivery of all faulty, damaged products for inspection. If product is found faulty, damaged and dose not full under ( Section A ) we will provide a repair, refund or replacement. Unless product shows signs of damaged coursed by customer.
• Items requiring installation can only be claimed if proof of professional certified installer is provided.
• (Section A) We do not give cash refunds on Subwoofer Enclosures, Door pods, Mids speaker boxes, Batterys ( unless faulty by factory ) , Power cables, Speaker cables, Fuses, Fuse holders, RCA cables or custom installations. Unless proven item is defective by branded manufacturer.
• This warranties policy also covers our social media sites and/or non social media sites.
• Social media sites include but not limited to Facebook, Instagram and more.

This warranty does not limit your entitlements to other consumer warranties as provided by the New Zealand Consumer Guarantees Act.

Intellectual Properties
All material contained on this web site is the property of Epic Soundz ltd, its advertisers or third party providers and is protected by copyright. You may use this web site only for your personal and non-commercial purposes. Unless expressly authorised under this Agreement, you must not use, copy, modify, transmit, store, publish or distribute any material on this web site or create any other material using material on this web site, without obtaining our prior written consent.

Disclaimer
All trademarks, brand names, and logos mentioned are used for identification purposes only and are registered trademarks of their respective owners who reserve the rights of ownership. The use of any trademark, brand name or product is not intended to suggest that the company, trademark or brand is affiliated or endorses these listings.

All information is provided to the best of our knowledge. While care is taken, any errors or omissions in the item details are unintentional.

We may, from time to time, add or remove information, products or services from this website without notice.

We reserve the right to amend these Terms at any time without notice, and we may terminate your access to this website at any time without notice. Your continued use of this website following such notification will represent an agreement by you to be bound by the Terms as amended. Where your access to this website is terminated, all disclaimers and limitations of liability set out in these Terms will survive.

Reference to "website" means the whole or any part of the web pages located on this webpage (including but not limited to any elements of design, underlying code, text, sounds, graphics, animated elements or any other content).


Privacy Policy

Introduction
We respect your privacy and are committed to handling your personal information in accordance with the National Privacy Principles in the Privacy Act 1988. This privacy policy describes generally how we manage your personal information and safeguard your privacy.
We are committed to protecting the privacy of your personal information not only because of our legal and ethical commitment to compliance with the law but because we know that you care how information about you is used and shared. We do not sell, rent, share, or otherwise disclose personally identifiable information in violation of the commitments set forth in this Privacy Statement.


Collection, Use and Disclosure
We only collect personal information that is necessary for us to deliver goods to you, register and handle product warranties and better communicate with you. The information we collect may include your name, address, telephone number, email address and payment details.
You acknowledge and consent that by providing your personal information to us that we may collect and use your personal information for the purposes outlined in this statement.
Please be assured that we will not disclose your personal information without your consent unless disclosure is either necessary to prevent a threat to life or health, authorized or required by law, reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity.

Access to your personal Information
We will take reasonable steps to ensure that the information we hold about you is accurate, complete and up-to-date and ask that you let us know if you believe the information to be otherwise. You may request access to your personal information, provided your request is in writing and you provide us with proof of your identity. Your request will be dealt with within in a reasonable time. If we refuse to provide you with access to the information, we will provide you with reasons for the refusal and inform you of any exceptions relied upon under the National Privacy Principles.

Securing your Information
We are committed to maintaining the confidentiality of the information that you provide us and we will take all reasonable precautions to protect your personal information from unauthorized use or alteration.
Personal information may be stored electronically on our computer system and on our web hosting servers. Firewalls, anti-virus software and email filters, as well as passwords, protect all our electronic information. Likewise, we take all necessary measures to ensure the security of hard-copy information.

Contacting Us
For more information about the way we handle personal information, or have a complaint about a breach of your privacy, or wish to gain access to your personal information, please contact us by email at: jay@epicsoundz.co.nz

Changes to our Privacy Statement
This Privacy Statement may be amended from time to time as our business requirements or the law changes. Any changes to this Privacy Statement will be updated on this webpage so please visit this page periodically to ensure that you have our most current privacy statement.